Return Policy

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Our Commitment to Quality

At Wristskne, we take great pride in the quality of our indoor plants and are committed to ensuring your complete satisfaction with every purchase. We carefully select, nurture, and package each plant to ensure it arrives at your home in the best possible condition. However, we understand that sometimes issues may arise, and we want you to feel confident shopping with us.

This Return Policy outlines the conditions under which you may return products purchased from our website or physical store location, and explains the process for requesting a refund or replacement. Please read this policy carefully before making a purchase.

Return Eligibility

Living Plants

Due to the living nature of our products, we handle returns for plants differently than traditional retail items. We want every plant to thrive in its new home, and we work with our customers to resolve any issues that may arise.

You may be eligible for a return or replacement if:

• Your plant arrives with significant visible damage that was not disclosed at the time of purchase
• Your plant arrives with signs of pest infestation or serious illness that was present before shipping
• You received the wrong plant or an incorrect quantity
• Your plant did not survive shipping despite following our unboxing and care instructions

Please note that minor cosmetic imperfections, such as a few yellowing leaves or slight variations in size from the product photo, are natural and do not qualify for returns. Each plant is unique, and variations should be expected.

Non-Living Products

Pots, planters, soil, tools, and other non-living products may be returned within 30 days of purchase if they are unused, in their original packaging, and in resalable condition. Items that have been used, damaged by the customer, or are missing original packaging may not be eligible for return.

Return Timeframes

To ensure fair resolution of any issues, we have established the following timeframes for return requests:

• Shipping damage claims must be reported within 48 hours of delivery with photographic evidence
• Plant quality issues must be reported within 7 days of delivery
• Wrong item or quantity issues must be reported within 7 days of delivery
• Non-living product returns must be initiated within 30 days of purchase

Claims submitted after these timeframes may be considered on a case-by-case basis but are not guaranteed. We encourage you to inspect your order promptly upon arrival.

How to Request a Return

To initiate a return or report an issue with your order, please follow these steps:

• Contact our customer service team through our contact page or by calling +61 2 8198 5296
• Provide your order number and a detailed description of the issue
• Include clear photographs showing the condition of the plant and any packaging damage
• Our team will review your request and respond within 1-2 business days

Please do not ship any items back to us without first receiving authorization and return instructions from our customer service team. Unauthorized returns may not be processed.

Refund and Replacement Options

Once your return request is approved, you may be offered one of the following resolution options:

Full Refund

A complete refund of the purchase price will be issued to your original payment method. Refunds typically process within 5-10 business days, though your financial institution may require additional time to post the credit to your account.

Partial Refund

In cases where the issue is minor or the plant can be nursed back to health with proper care, we may offer a partial refund as compensation. This allows you to keep the plant while receiving fair compensation for any issues.

Replacement

If the same plant is available in stock, we may offer to send a replacement at no additional cost. Replacement plants are subject to the same quality guarantee as original purchases.

Store Credit

In some cases, we may offer store credit that can be applied to future purchases. Store credit does not expire and can be used toward any products on our website.

Shipping Costs

If a return is approved due to our error, shipping damage that occurred during transit, or a defective product, we will cover all return shipping costs. If you are returning an item for any other reason, you will be responsible for return shipping costs.

For non-living products being returned, we recommend using a trackable shipping method to ensure the package reaches us safely. We are not responsible for items lost in return transit.

Exclusions

The following items and situations are not eligible for returns or refunds:

• Plants that were neglected or improperly cared for after delivery
• Damage caused by extreme weather conditions at the delivery location
• Plants that were not unboxed and cared for within 24 hours of delivery
• Issues resulting from failure to follow provided care instructions
• Clearance or sale items marked as final sale
• Gift cards and digital products
• Custom or special order items
• Plants purchased more than 7 days prior to the claim

Tips for a Successful Delivery

To minimize the chance of issues and ensure your plants thrive from the moment they arrive, we recommend the following:

• Choose a delivery date when you will be available to receive and unbox your plants promptly
• Unbox plants immediately upon arrival and follow the included care instructions
• Place plants in appropriate lighting conditions as specified in their care guides
• Allow plants a few days to acclimate to their new environment before repotting
• Water according to instructions, being careful not to overwater
• Take photos of your plants upon arrival for your records

In-Store Returns

For purchases made at our Brooklyn store location, different return policies may apply. Please speak with a store associate or contact our customer service team for information about in-store return procedures.

Plant Care Assistance

Before requesting a return, we encourage you to reach out to our plant care experts. Often, issues that seem serious can be resolved with proper care adjustments. Our team is happy to provide personalized advice to help your plant recover and thrive. We want to help you develop a lasting relationship with your new green companions.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will govern any return requests for that order.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Wristskne
84A Wentworth Avenue
Phone: +61 2 8198 5296
Email: welcome@wristskne.world

Our customer service team is available Monday through Friday, 9:00 AM to 7:00 PM EST, and we strive to respond to all inquiries within one business day.